Cancellation Policies

Last Updated: March 7, 2026

If you cancel a task you posted (client)

Before assigning a tasker

  • You can cancel freely.
  • No money is taken because no one has been assigned. Bank transfer fees may still apply to refunds.

After assigning a tasker

  • You can request cancellation.
  • If the tasker agrees, your task payment is refunded.
  • Bank transfer, connection, and service fees are usually not refunded.

If the tasker rejects cancellation

You may need to resolve the case with the support team.

If you cancel a task you accepted (tasker)

Before starting the task

  • You can request cancellation.
  • The task poster must accept the cancellation.

Effects

  • You lose the bank transfer, connection, or service fee paid to get the task.
  • Too many cancellations may reduce your reliability score.

If the other person cancels

  • Client cancels your task (you are the tasker): You normally lose the bank transfer, connection, or service fee paid to accept the task.
  • Tasker cancels a task you posted: You usually get the full task amount back.

How cancellation works

  1. One person submits a cancellation request.
  2. The other person has 48 hours to accept or reject.
  3. If there is no response, the task is automatically cancelled.

For special cases or disputes, please use our contact page so our support team can help.